Return Policy Our goal is to satisfy our customers. We strive to offer our customers the best products at the best possible prices. As standard policy, Bluewater Security Professionals, LLC will assist customers in processing any manufactures warranty claims. In addition, if any products received are incomplete or damaged, Bluewater Security Professionals, LLC will replace these items for you. However, ALL SALES ARE FINAL for any items purchased by customers whether used or not. In some instances, Bluewater Security Professionals, LLC may accept the return of a product, at the sole discretion of Bluewater Security Professionals, LLC. If an order is accepted for return, a 20% restocking fee will be applied but only under the guidelines listed below. Products must be returned within 30 days (10 days if damaged in shipping) of your product's shipping date. There is no restocking fee for replacing malfunctioning units or units damaged due to shipping. Again, all returns are subjected to a 20% restocking fee. Return shipping and handling costs are not reimbursed. Although we offer FREE Shipping on our products, we still incur the shipping costs and we do not refund those costs. All returns must include a Return Merchandise Authorization Number (RMA#). This enables us to coordinate your return to get the fastest response to your needs. All returns without a RMA # will be subject to an additional 10% processing fee. Please email returns@bluewatersecurityprofessionals.com for your RMA# before returning any product Items must be in original packaging, in as-new condition with the original packing slip, all warranty cards, manuals and accessories. No refunds or exchanges will be made without the original packaging and accessories. We recommend using Priority Mail to ship your package back. Be sure to insure the package and request a Delivery Confirmation receipt. DO NOT USE UPS or FEDERAL EXPRESS or AIRBORNE EXPRESS to ship your package back. They will not deliver to US Postal Boxes. Inside the box, include your original receipt, SIGNED and DATED with your RMA Number listed. Also please list the reason for your exchange or return and if it is a non working product please explain the problem. Please make a copy for your records. Send General Merchandise to:         Attn.:  Returns - "Write RMA Here"         Bluewater Security Professionals         PO Box 131021         Ann Arbor, MI 48113 Please allow approximately 10 business days for your return or exchange to be processed once it has arrived at the warehouse. All orders refused by customer upon delivery will be subject to a 10% restocking fee. Why do we charge a restocking/processing fee? Our restocking/processing fee covers applicable shipping, handling, credit card processing, testing, re-boxing, and manufacturer return fees (20% is the standard fee we are charged), which is required for the initial shipping and return processing of your item.  When you replace your item with another item from our store, we show our appreciation for your business by paying these fees for you.  In order to keep our prices low, our policy is to share the returns costs with only those customers who return product our products. Payments Accepted Bluewater Security Professionals, LLC accepts payments via Visa, MasterCard, American Express and Discover credit cards for payment for all purchases. We also accept Paypal but ship only to CONFIRMED Paypal addresses. We also accept, money orders, personal checks, certified checks or wire transfers. Money orders, personal checks and even certified checks will be held for up to 10 business days to clear before any products are shipped. International Orders No international credit cards or checks will be accepted. Fraud It is a violation of law to place with any merchant, orders under a false name or with any invalid or stolen credit card. Bluewater Security Professionals, LLC uses a unique fraud protection system that screens for any suspicious orders. Any suspect orders will be subject to investigation and Bluewater Security Professionals, LLC at our own discretion may terminate those orders.  Any orders found to be fraudulent will be prosecuted to the fullest extent of the law and can be punishable by imprisonment. Both the Secret Service and FBI are used to investigate and prosecute any fraudulent orders. Order Cancellation Any order may be canceled before shipment of product. Once product has been shipped customers must follow our return policy. A 10% restock fee will be assessed and applied to any cancelled order that has not shipped. Applicable Law This site is created and controlled by Bluewater Security Professionals, LLC in the State of Michigan, USA. As such, the laws of the State of Michigan will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.   Copyright All content included on this site, such as text, graphics, logos, button icons, and images is the property of Bluewater Security Professionals or its suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Bluewater Security professionals, LLC  and protected by U.S. and international copyright laws. The content on this site may be used as a shopping and selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.  Use Of Our Site This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Bluewater Security Professionals LLC. Legal Disclaimer The complete terms and conditions under which Bluewater Security Professionals, LLC (the “Company”) provides hardware and services are contained in separate agreements based on the specific produucts purchased. Nothing contained in this web site is intended to create additional or separate warrantees or guarantees. THIS SITE IS PROVIDED BY BLUEWATER SECURITY PROFESSIONALS, LLC ON AN "AS IS" BASIS. BLUEWATER SECURITY PROFESSIONALS, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BLUEWATER SECURITY PROFESSIONALS, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BLUEWATER SECURITY PROFESSIONALS, LLC  WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.  BLUEWATER SECURITY PROFESSIONALS, LLC MAY NOT BE HELD LIABLE FOR INJURY, LOSS OR DAMAGE, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE, OR INABILITY TO USE, ANY PRODUCT SOLD BY US.  The Bluewater Security Professionals, LLC is not responsible for any prices advertised in error whether on this site or any marketing materials used. Prices may be subject to change at any time without notice. Privacy Statement In order to improve the Company's web site and to better tailor it to meet its Customers or Users needs (the “Customer” or “Customers”), the Company gathers certain types of information about its Customers to improve marketing and promotional efforts, to statistically analyze site usage, to improve content and product offerings and to customize the Company's web site content, layout, and services. This may include personal information such as Email addresses, and aggregate information such as the number of “hits” the Company's web site receives in a day. The Company may use some of this information to deliver helpful information to its Customers, which may include new services and advertising and promotions that are targeted to its Customers personal interests. In addition, the Company may use a Customers Email address, and phone number to contact him or her  regarding administrative notices, new product offerings, and communications relevant to the use of the web site. However, a Customer may elect not to receive some of this information by notifying the Company via Email (privacy@bluewatersecurityprofessionals.com) or by telephone at 734-827-2650. The Company may use information learned about its Customers through the service and web site to resolve disputes, to troubleshoot problems, and to enforce any of the Company's End User License Agreement. In order to protect the Company's Customers, the service, and the web site, the Company may evaluate Customer information for security and other purposes, such as checking for multiple User IDs or aliases. Bluewater Security Professionals, LLC may disclose personal information if such information is subpoenaed, or if Bluewater Security Professionals, LLC believes a Customer is using the services or web sites to commit unlawful acts or acts that endanger the health, safety, or welfare of another user or the general public. In addition, the Company may be required to disclose information to the government or third parties under certain circumstances involving illegal acts, for example, in the unlikely event that unauthorized third parties unlawfully intercept or access transmissions or private communications. Further, by signing any End User License Agreement, the Customer authorizes the Company to disclose any information about the Customer to law enforcement or other government officials as the Company, in its sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose the Company to legal liability. Also, by signing the End User License Agreement, the Customer authorizes the Company to disclose their User ID, name, street address, city, state, zip code, country, phone number, Email, and company as Bluewater Security Professionals, LLC, in its sole discretion, believes necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. The Company does not sell or rent any personally identifiable information about its Customers to any third party. The Company does aggregate personally identifiable information and may disclose such aggregate information to advertisers or other parties for marketing and promotional purposes. The Company does not disclose to these entities any information that could be used to personally identify a Customer and the Customers credit card number and/or bank account number. Bluewater Security Professionals, LLC reserves the right to modify the Legal Disclaimer, Return Policy, Privacy Statement or anything contained on this page at any time.